Return and Refund Policy

Your satisfaction is our priority. Learn about our return and refund policies.

VAPAN Organic Seeds

we strive to provide our customers with the highest quality organic products and excellent customer service. However, we understand that there may be occasions when you need to return or request a refund for a purchase. Please read our refund and return policy carefully to understand your rights and obligations.

Eligibility for Returns and Refunds Section

Our refund and return policy applies to all products purchased directly from our website, vapanorganics.com.

Products must be in their original condition, unopened, and unused to be eligible for returns and refunds.
If a wrong or damaged product is delivered, it must be reported to us with images within 7 days of delivery.
To be eligible for a return, the item must be in the same condition as you have received it, unused, with tags, and in its original packaging. You will also need to give the original receipt or proof of purchase.

Return Process

To start a return, you can contact us at returns@vapanorganics.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and which address to send your package. Items sent back to us without first requesting a return will not be accepted.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@vapanorganics.com or call us at +91-8308609768 / +91-7057576478

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. We can replace the product or provide you with a refund based on specific case.

Refund Processing Time

Once we receive the returned item and verify its condition, we will initiate the refund process within 3 working days.

Exchange

We exclusively alow exchanges for defective or damaged products. The fastest way to ensure you get what you want is to return the item you have, and once the return is received, checked, and accepted, we’ll send you the right product within 3 days. Please note that for exchanges and replacements, you need to send the items back to us at your own expense, unless the cause of return is damaged goods or wrong items delivered by us, in which case, the return shipment charge will be borne by us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with in 7 working days on your original payment method, which will be simultaneously communicated by email/whatsapp/SMS to you . Please remember it can take some time for your bank or credit card company to process and post the refund in your account .

Cancellation

In case you want to cancel your order, you can cancel your order within 12 hours.

Shipping Returns

To return your product, you should mail your product to [VAPAN’s return address].

You will be responsible for paying for your own shipping costs for returning your item (looks self contradictory to 'return n refubd policy'??). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

If you have any further questions or need clarification about our refund and return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

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